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Return Policy
  • You MUST have a receipt for all returns/exchanges
  • Textbook and Material Rental Terms of Agreement
  • Books must be unmarked, unopened and in resaleable condition for returns
  • Books/bundles that were originally shrink-wrapped CANNOT be returned once the wrap has been removed. 
  • Type of refund will be based on the original method of payment
  • Check purchases require a 5 BUSINESS DAY waiting period for cash refund
  • Refunds going back on to a debit or credit card will be processed by the Bookstore within 1 business day. Many credit card companies have the right to take from several days to a couple of weeks to credit your account. Please contact your bank or credit card company with any questions. 
  • Photo ID REQUIRED for all check, financial aid, and credit card transactions
  • Student ID # REQUIRED for all check and financial aid transactions
  • All supplies and clothing must be returned within 10 business days and must be in resaleable condition
  • NO RETURNS on wrapped bundles that have been opened, access codes, any special order items, software, computers, electronics, tool kits, and consumables (flash drives, batteries, etc.)
  • NO REFUNDS on shipping/handling fees

    Book Refund Time Limit:

    • FALL/SPRING SEMESTER: 5 BUSINESS DAYS from the first day of the semester without a drop slip, 10 days from the first day of the semester with a drop slip for that course.
    • SUMMER/8-WEEK TERM: 3 BUSINESS DAYS from the first day of the semester, 5 days from the first day of the semester with a drop slip.
    • MINIMESTER: NO RETURNS-Bookstores closed
    • NO RETURN/EXCHANGE on books purchased AFTER THE 10TH DAY from the first day of the semester. Books purchased after the fifth day from the beginning of the semester may only be returned prior to the 10th day from the semester's beginning WITH A DROP SLIP for that course.


    Visit and shop online at the BHC Bookstores:
    Quad-Cities Campus Bookstore
    East Campus Bookstore

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